About Customer
Wayz Consulting
Wayz Consulting is a specialized technology consulting firm focused on delivering innovative ERP solutions and digital transformation services to businesses across various industries. With a strong emphasis on optimizing enterprise operations, they provide end-to-end consulting, implementation, and support for platforms like ODOO ERP. Wayz Consulting is known for its deep technical expertise, customer-centric delivery approach, and commitment to driving operational efficiency through tailored technology solutions. Their team of consultants works closely with clients to ensure scalable, high-impact outcomes that align with specific business goals and industry standards.
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Executive Summary
Wayz Consulting, a leading ERP implementation firm, aimed to revolutionize its support capabilities by integrating AI-powered tools into its ODOO-based service ecosystem. Facing challenges around unstructured technical documentation and inconsistent support response times, Wayz partnered with a technology provider to implement a cutting-edge solution. By leveraging OpenSearch with vector embeddings and the LLaMA 3 8B model, supported by advanced prompt engineering and automation, the project introduced intelligent, multilingual, 24/7 support for both clients and internal teams. The result: improved response accuracy, faster issue resolution, and a scalable knowledge-sharing framework.
The Challenge
Unstructured Technical Documentation
ODOO ERP’s extensive technical documentation existed in various formats, making it difficult to retrieve relevant information quickly and accurately during support interactions.
Support Bottlenecks
Manual search and response processes caused delays in customer support and internal consulting workflows, reducing overall service efficiency and consistency.
Limited AI Optimization
While the potential of LLMs was recognized, the lack of structured prompt engineering and fine-tuning limited the ability to generate accurate and useful responses, especially for complex ERP-related queries.
Why Choose This Solution?
Wayz Consulting needed a solution that combined intelligent document understanding, seamless searchability, and powerful AI-driven interactions. The project focused on embedding technical ERP documents into a semantic search layer using OpenSearch, paired with the LLaMA 3 8B model for advanced natural language understanding. Through automated indexing, scalable architecture, and iterative prompt engineering, Wayz gained a secure, multilingual support system tailored for both clients and internal teams.
The Solution
Wayz’s infrastructure and support workflows were transformed through the deployment of an AI-enabled, vector-based knowledge retrieval and communication platform. Key components included:
Semantic Search Integration
Transformed ODOO ERP technical documentation into clean, contextual vector embeddings and indexed them using OpenSearch for fast, relevant, natural language queries.
LLM-Driven Assistance:
Integrated the LLaMA 3 8B model to handle both customer and consultant queries, supported by iterative prompt engineering and hyperparameter tuning for accuracy and coherence.
Multilingual Capability
Enabled region-wide access by supporting natural language interactions in multiple languages, enhancing accessibility and inclusivity.
Internal Consultant Support
Provided internal teams with rapid access to implementation knowledge and documentation, boosting productivity and project turnaround.
Automation & Scalability
Implemented an automated pipeline for embedding updates, indexing, and LLM integration to ensure scalability and reduced maintenance overhead.
Results & Benefits
Through this intelligent AI integration, Wayz Consulting achieved significant improvements in both customer experience and internal efficiency. The solution empowered users to receive accurate, contextual answers while enabling consultants to resolve issues faster—positioning Wayz as a leader in AI-driven ERP services.
Key Results and Benefits:
- Faster Support Resolution: Significantly reduced response times for technical queries through instant semantic search and AI-powered answers.
- 24/7 Multilingual Assistance: Round-the-clock, language-adaptive support enhanced service reach and client satisfaction across regions.
- Improved Internal Efficiency: Consultants accessed documentation and solutions 60% faster, accelerating project delivery.
- Scalable Architecture: Easily accommodated growing documentation sets and user queries with minimal performance degradation.
- Enhanced Accuracy: Prompt engineering and semantic indexing boosted the contextual relevance of AI-generated responses.
- Automation: Reduced manual effort in maintaining documentation retrieval pipelines and model behavior updates.
